Customer Service Representative

Company

StartRescue

Job Description

Job purpose:

• Answering the telephone and dealing with customer enquiries in an award-winning fashion
• Assist with quotes and policy updates
• Dealing with midterm policy adjustments
• Completing tasks requiring outbound calls to be made to our existing customers
• Creating policies for new and returning customers whilst providing any information the customer requires to make an informed choice
• Ad hoc office based duties

Attributes:

• Be friendly, professional and versatile
• Have a drive and a willingness to learn
• Works well within a team
• Excellent inter-personal skills
• Be able to adhere to all appropriate regulations and internal processes

Hours:

Various full-time positions available, candidates must be able to work one permanent weekend shift a week.

• Department opening hours Monday - Friday 8:00 - 20:00, Saturday 09:00 - 17:00, Sundays 11:00 – 17:00

Permanent – 37.5 hours per week

Salary:

The salary is dependent on age:

• 16 to 20 - £10.00 p/h
• 21+ - £12.21 p/h

Training:

Full-time training will be 37.5 hours a week, Monday - Friday, 09:00 - 17:30 for three weeks, followed by one week taking live calls, whilst being mentored by a more experienced member of staff

We believe in providing the very best customer service which is why our training is office-based so we can give you our full support and guidance first hand.

Benefits:

• Opportunity for hybrid working, following 6 months of employment
• Extensive training coupled with an ongoing support and development program through a dedicated online development portal
• 28 days paid holiday including Bank Holidays for full-time employees
• Opportunities for progression and promotion
• Contributory workplace pension

If you would like to be part of a growing success story and would like to join our journey with a friendly, ambitious team, then we would be delighted to receive your application.

Application Closing Date

06/02/2026

Working Hours

Various shifts available

Required Skills

Essential skills, knowledge & experience:

• Competent Microsoft Office user, including Excel, Word and Outlook
• Excellent Customer service skills
• Excellent telephone manner
• Excellent attention to detail
• Previous customer service experience essential
• Previous telephone-based call centre experience ideally preferred but not essential

How to apply

Please email HR a completed application form to apply.

Download Application Form